Kong Academy FAQ
Frequently Asked Questions
Q. How do I access Kong Academy?
Kong customers with customer portal access can access via the customer portal tab or login using their portal credentials. All other users (including former Kong U users) will have to register initially. Just follow the instructions on the sign in page to create an account.
Q. I am a former Kong U user - I see a lot less content than was available in Kong U. Why is that?
The Kong education team is updating relevant content to align with our current shipping products and will post new and updated content when it is curated. We are also consolidating multiple small courses into single cohesive courses. For example, Kong Gateway Foundations covers topics that were previously fragmented in the legacy system.
Q. I am a former Kong U user - will my progress on Kong U be migrated to Kong Academy?
Due to the updating and consolidation of legacy content, records of previously completed courses will not be migrated. However, going forward, users will receive a badge or certification when they complete accredited training. Accredited training will have the letters "AC" in the course code. For example KGAC-101 Kong Gateway Fundamentals is an accredited course, where as KGLL-108 Learning Lab: Kong for Kubernetes is not accredited.
Q. I don't see learning paths on Kong Academy. Will learning paths be available?
Absolutely - we will be adding learning paths in the near future on the new platform. These are not needed currently as the volume of content is smaller than in Kong U and we believe that a learner can quite easily find all content that is relevant to their needs. All future Kong Gateway learning paths will start with Kong Gateway Foundations.
Q. Is Kong Academy content free?
Kong Academy has a free tier and a paid tier. All 100 level content and all Kong Learning Lab courses are free to all registered users. 200 and higher level content requires a Kong Academy subscription. Please contact email@example.com to purchase a subscription.
Q. Does Kong offer instructor led training (ILT)?
Yes. Courses will be available online and as instructor led training which can be delivered in person (post Covid) or virtually. Please contact firstname.lastname@example.org to learn about availability and cost of instructor led training.
Q. Does Kong offer certification?
Yes. Kong Certified Gateway Associate and Kong Certified Mesh Associate certifications will be available in October. They will require completion of Kong Gateway Operations (for Gateway Associate) or Kong Mesh Operations (for Kong Mesh associate). Both of those courses are currently available as ILT courses and will be available to subscribers on Kong Academy in October. We will be offering progressively advanced levels of certification over the next 24 months.
Q. I have completed all of the learning material and labs, but have not yet received my badge.
You also need to complete the 'Knowledge Check' quiz in each section and get an overall score of 80% across all Knowledge Checks to pass the course.
Q. Why does my course say resume when I have completed the course?
This is a quirk, but or feature (depending on who you ask) of the Appsembler OpenEdx LMS platform. We agree that it is confusing and unintuitive and have requested that it be addressed. The presumption is that when a course is completed, a learner may wish to revisit.